Promotion Details:

• Free Table Top Setup only. Additional cost for wall mounting + Free Delivery + Free Disposal.

Delivery Details: 

● Upon purchase of item, our logistics team will contact you within 2 – 3 working days to schedule the delivery appointment 

● All orders are to be fulfilled within 30 days from the date of purchase. We appreciate your kind understanding. 

● Installation for the new item is non-chargeable (FOC) on lift-landing floors only. 

● Disposal of old item (Applicable to Washing Machine and Refrigerator only) is non-chargeable (FOC) on lift-landing floors only. 

● Additional fees applies for Installation on non-lift landing floors, or shipping address requires moving of item on staircase. 

● Do contact us should you have other conditions or queries regards to our delivery and installation notice. 

● After Care Service Information - Singapore after service care, Address: 991D Alexandra Rd, #01-14, Singapore 119972, Contact: 6512 0555 

Redemption Details:

• Redemption @ Letrain Events And Marketing Pte Ltd (2 Havelock Road, Havelock II #03-03, Singapore 059763)
• Redemption hours: Mon–Sat 11.30am–7.30pm (Closed on Sun & PH)
• Redemption Hotline: 63364688
• Hard copy of purchased order & photo of serial number (product or label on carton box) must be presented at the point of redemption.
• Kindly note that LG reserves the right to reject any redemption of purchased product if the deadline has passed.

• Purchase LG TVs or Soundbars to be eligible for trade-in promotion. Promotion Period: 01 Oct 24 – 31 Dec 24. Only applicable for LG TVs.

LG Singapore Terms & Conditions for 30-day return policy: 

1. Only purchases that follow our valid return reasons are entitled to a 30-day return period from the date of delivery. Once the period is exceeded, we will not accept any return. Therefore, please check on the condition of item(s) as soon as possible after delivery 
2. Valid return reasons are as follows: 
   1. Received wrong item(s) from what was ordered.
   2. Do not want item(s) anymore (Change of Mind). If you have changed your mind and would like to return your item(s), please note that we only accept return that:
      1. Have not been opened and are in original condition i.e., with original labels, tags, security seals, serial numbers, etc. must be intact and not tampered with.
      2. Are in original box packaging, product packaging, includes but not limited to, protective shields, protective plastic, protective covers, product boxes, dust bag, accessories and peripherals that secure products for shipping must be included in the return package.
3. Damaged/faulty item(s): This return reason requires approval from an LG technician. Please contact us via platform chat to arrange an onsite check before raising your request. If you raise return without a valid diagnosis from the technician, your request will be rejected until the process is adhered to.

*Video and Images on thumbnails are for explanation purposes only and may be different from actual ones.